Firstsource Advantage

Consumer FAQ

 

We provide several options for making a payment:

  1. Call us on the toll-free number listed on your letter
  2. Mail in your payment to Firstsource Advantage, LLC P.O. Box 628, Buffalo, NY 14240-0628
  3. Pay online by visiting our payment website, www.fsapay.com

The ways to request verification are to:

  1. Call us at the toll-free number listed on your letter
  2. Send a letter to Firstsource Advantage, LLC 205 Bryant Woods South Amherst, NY 14228

Firstsource works with financial institutions and credit card issuers to help resolve delinquent debt.

If you received a message from Firstsource please call us back so we may verify your details and provide you with the information you seek.

This is an attempt to collect a debt and any information obtained will be used for that purpose.


Yes! Our representatives will work with you to find a payment plan that will work within your budget.

You may also contact a free consumer debt counseling company such as Consumer Credit Counseling Services (http://credit.org/cccs/) and Money Management International (http://www.cccsintl.org/) who may be able to assist you with your current situation.


No. Firstsource Advantage, LLC is a third party debt collection agency who services accounts on behalf of the creditor.


The ways to notify us are:

  1. Call us at the toll-free number listed on your letter
  2. Send a letter to Firstsource Advantage, LLC 205 Bryant Woods South Amherst, NY 14228

Please provide us with your attorney’s name and address, the bankruptcy chapter and date of your bankruptcy filing. We will immediately notify the creditor.


Our clients have specific fraud reporting processes. Please either:

  1. Call us at the toll-free number listed on your letter
  2. Send a letter to Firstsource Advantage, LLC 205 Bryant Woods South Amherst, NY 14228

We will immediately report this information to the creditor for a full investigation.


Please contact us at 1-800-486-9164 so we may remove your number and update our records accordingly. This will ensure no further calls are placed to you.

 

I would like to submit a complaint regarding the services provided by Firstsource Advantage. How can I do so?

You may share your concern with us on the following channels:

  1. Call us on the toll-free number listed on your letter
  2. Send a letter to Firstsource Advantage, LLC P.O. Box 628, Buffalo, NY 14240-0628
  3. Submit a web form on our contact page

Yes. For quality assurance purposes, Firstsource records and may monitor telephone calls between you and Firstsource representatives.