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About Us

One Advantage LLC is a subsidiary of Firstsource Solutions Limited.

Firstsource offers a comprehensive suite of business process management services through extensive domain knowledge, strategic alliances and internal competencies backed by leading-edge technologies. We deliver innovative, value-added process management services across the customer lifecycle. Our focus on Healthcare, Insurance, Telecommunications & Media, Banking & Financial Services, and Publishing verticals has enabled us to extend business benefits beyond price arbitrage.

Our goal is to simply deliver value-added services in Collections, Customer Management and Data Processing to build long-term partnerships with our clients and their end-customers. We leverage well-tuned processes and innovative Intellectual Property-based products to simplify complex business processes. It’s a commitment that is reflected in our value proposition – Business Process. Simplified.

Services

Collections

Our collection efforts are customized to individual colleges and universities, to maximize recoveries while protecting and enhancing the institution’s reputation. Firstsource’s diverse delivery locations ensure that we have access to senior and experienced resources to accomplish this for our client institutions. Our services also include:

  • Credit bureau reporting
  • Repayment counseling
  • Quality assurance and call monitoring services

Healthcare Collection Services

One Advantage has been providing healthcare collection services since 1958 through our legacy companies. Today, we leverage our deep knowledge of this industry. Our operational strategies maximize revenue generation while also ensuring a positive patient experience. One Advantage handles each collection call with our clients mission firmly in hand. With our technology platforms and analytics tools, we provide the business intelligence to create customized treatment strategies that our collectors can leverage.

We serve a wide variety of healthcare providers – hospitals, physician groups, large national healthcare systems, small rural hospitals, and government facilities. Our services include but not limited to:

Pre and Post Collection Services

  • First party pre-charge off
  • Post charge off collections
  • Liability follow up
  • Probate follow up

A comprehensive suite of collection service programs, including: Scoring strategies and account segmentation, dispute resolution, customized calling campaigns and letter series, negotiating and monitoring partial payment arrangements, credit bureau reporting and litigation, full account resolution.

Through advanced scoring technology, predict a patient’s propensity to resolve their account, and prioritize accounts based on demographics and collectability.

Determine appropriate work effort for each account based on the collectability evaluation.

Provide a healthcare-focused operating environment that ensures necessary flexibility and sensitivity.

Student Loan Collection Services

We have a proven record in collections; default management, prevention services, and recovery solutions to clients in the higher education industry since 1995.We have a robust collection services organization, with more than 1,600 collection professionals in five service centers throughout the USA.

Our capabilities include:

  • Delivering exceptional results via best-in-class training and technology.
  • A strict adherence to process excellence.
  • Creating a customized collection treatment strategy for each educational institution to optimize default rate performance.
  • Developing training programs and workflow strategies to optimize recovery with strong compliance.
  • Counseling students on the importance of repayment, while providing an understanding of viable financial options.

Firstsource has established robust quality monitoring checks to ensure a positive student experience. Our teams adhere to all applicable laws and regulations including the Fair Debt Collections Practices Act (FDCPA), the Family Education Rights and Privacy Act (FERPA), and Title IV of the Higher Education Act of 1965.

Here’s a list of our student loans collection services:

Default Management and Aversion

Our default aversion services help clients manage at-risk borrowers by curing accounts before they enter default status. Firstsource has extensive student loan management experience. We have a demonstrated record of improving payment performance for both federal and private student loan portfolios. We utilize targeted student borrower outreach programs that track, measure and – most importantly – influence loan repayment performance across the portfolio.

Recognition

Firstsource has a deep domain expertise in the industry and a few industry recognitions to go with it.

HFMA Peer Review designation

Products and services that deliver organizational savings and performance improvements for providers.

HFMA special stamp of approval indicating quality, benefits, and cost-effective solutions.

2010 Top 20 Best in KLAS Award

Ranked 1st among organizations providing External Business Outsourcing (EBO) solutions to the healthcare industry.

GSA Contract Holder

Demonstrated ability to meet all requirements of the US Federal Government.

Demonstrated financial strength and stability, sound leadership, and an impeccable reputation with strong client references.

For more information about our Healthcare collection services, please call our toll free number: 800-486-9164 (USA).

Contact Us

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